The National Payoll Institute represents over 40,000 payroll professionals, and works with employers, payroll service and software providers and governments to make payroll legislation and administration more efficient and effective.

The behind-the-scenes nature of a payroll professionals’ work can belie their contributions, and the complexity of their jobs. The diversity of payroll activities, the ever-changing regulatory and policy environment and the rapid rise of technologies makes the work done by payroll professionals highly complex.

That’s why, throughout 2020 the Association has worked with PricewaterhouseCoopers (PwC Canada) to conduct a comprehensive study, the results of which bring payroll into focus through a series of three reports:

This research, commissioned by the National Payoll Institute, exemplifies the value that the payroll profession provides to all businesses and society as a whole.

The goal: to raise the profile of payroll in Canada, elevate the profession, bring the knowledge and expertise of professionals into focus, provide input on policy issues, engage members and stakeholders, and inform new education and professional development offerings.


To develop the study, the PwC Canada team collected data through interviews and focus groups with payroll professionals in a range of roles, a survey of over 2,400 payroll professionals, and secondary sources. PwC Canada used economic and analytics tools to analyze the collected data.