In the future, payroll will contribute even more to an exceptional employee experience.

Key components of the employee experience delivered by payroll will become differentiators for attracting, engaging, and retaining talent — such as flexible and on-demand pay, intuitive and mobile payroll tools and self-service functionality.

Addressing Employee Concerns

In the future, employees will expect intuitive and personalized support, in addition to timely, accurate, easy-to-use and transparent payment solutions. Consequently, a client-service mindset will be important for payroll professionals if they want to enhance the employee experience and build employee trust.

Employees will need to feel confident that they will get timely answers to their payroll questions and quick resolution to any issues.

Soft skills such as communication skills and people skills will become more important as payroll professionals become a stronger contributor to the delivery of the employee experience.

Meeting the Needs of Tomorrow’s Workforce

Flexible compensation models such as on-demand pay, pay transparency and a higher focus on total rewards versus direct compensation will gain in importance. So too will employees’ preference for innovative initiatives such as flexible hours, wellbeing programs, social activities and superior digital experiences.

Employees will also increasingly expect employers to provide them with real-time data, total reward statements, and intuitive tools. The future employee will demand an intuitive user experience through accessible and easy to use applications.

Payroll will play a more instrumental function in facilitating these services to employees, and will be expected to provide high-quality support to enhance the employee experience.