Payroll professionals are a pivotal driver of the employee experience because they deal with one of the most sensitive aspects of work: compensation. PwC Canada’s research reveals that this is not all they do. On a day-to-day basis, payroll professionals work on a number of activities that significantly affect the employee experience — engaging employees, fixing payroll errors, managing benefits, and providing guidance and insights on organizational policies.

ADDRESSING ERRORS:

As is the case with any profession, errors do occur from time-to-time. Payroll professionals are responsible for ensuring that any corrections are completed quickly and with the least impact on affected employees. By correcting an error efficiently, payroll professionals can turn a negative employee experience into a more positive one. This motivates payroll professionals to be the best they can be.

BENEFITS AND WELLNESS PROGRAMS:

In addition to administering different employee benefits and wellness programs, a sizeable number of payroll professionals are actively involved in strategic program and policy design. According to PwC Canada’s survey, 41 per cent of professionals involved in benefits programs are moderately to highly involved in employee benefits programs and policies.

COMMUNICATING WITH EMPLOYEES:

One of the responsibilities that most payroll professionals have is interfacing with employees from all parts of the organization. This communications work ranges from fielding ad-hoc employee inquiries to obtaining and responding to employee feedback. Through these interactions, payroll professionals can have a significant impact on the employee experience of individual employees.